Update: Effects of COVID-19 on AWW Customers

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Below, please find updates on how mail processing is being affected in several countries by the ongoing COVID-19 pandemic:

  • Estonia – Suspended signature on delivery for inbound items.
  • Latvia – Suspended processing of all inbound and outbound international mail conveyed via passenger air transport until further notice.
  • Luxembourg – Suspended signature on delivery for inbound items.
  • Moldova – Suspended processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) until further notice.
  • New Zealand
  1. Products requiring signature on delivery: For all letter-post, parcel-post and EMS items requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door, and will then ask for the recipient’s name (to record proof of delivery), and leave the item on the doorstep. The person receiving the item will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the delivery staff will follow the standard process, which is to leave a card with details of the delivery, and return the item to the depot.
  2. Products not requiring signature on delivery: For all letter-post and parcel-post items not requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door. If no one comes to the door, the postal delivery staff will follow the standard process, which is to leave the item in a safe place, or leave a card and return the item to the depot if there is no safe place.
  • Panama – Reported delays in the arrival of mail addressed to Panama and, as a result, in its delivery to addressees. This means that it cannot meet the normal quality and delivery time standards for various services.
  • Peru – Suspended postal services until March 30, 2020.
  • Slovenia – Operations and performance are impacted. Quality of service for all types of inbound and outbound mail (EMS, parcel post and letter post) is therefore affected, and this is expected to remain the case until the end of the epidemic. For this reason, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal.
  • Spain – The distribution of international mail will be subject to major delays until the situation returns to normal.