Update: Effects of COVID-19 on AWW Customers

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Below, please find updates on how mail processing is being affected by the ongoing COVID-19 pandemic in several countries:

  • Lebanon: The processing of all inbound and outbound international mail conveyed via passenger air transport has been suspended until further notice.
  • Maldives: Suspended the processing of all inbound and outbound mail (letter-post, parcel-post, and EMS items) from 19 to 28 March 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail (letter-post, parcel-post, and EMS items). The disruption is expected to continue until the epidemic is over.
  • Philippines: As part of the enhanced community quarantine in Metropolitan Manila and the rest of Luzon island, a total lockdown of international air and sea transport will be imposed with effect from 20 March 2020. Domestic air, land and sea transport in areas subject to community quarantine have been under total lockdown since 13 March 2020. In view of this situation, Philippine Postal Corporation will operate as follows during the community quarantine, from 13 March to 12 April 2020: a. International mail processing centres will maintain a skeleton staff, in order to accept incoming international dispatches until the total lockdown of international air and sea transport on 20 March 2020. b. All post offices in areas placed under quarantine are closed.
  • Chile: International inbound mail addressed to Easter Island will no longer be accepted; there will be delays in the processing and delivery of international inbound mail; Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.
  • Tunisia: Suspended all international flights arriving in and departing from Tunisia, owing to the novel coronavirus (COVID-19) pandemic, with effect from 18 March 2020 and until further notice. La Poste Tunisienne is, therefore, declaring a situation of force majeure and ceasing to accept letter-post, parcel-post, and EMS items until sufficient transport capacity becomes available.
  • French Polynesia: Unable to accept letter-post, parcel-post or EMS items from any Union member countries. OPT PF – FARE RATA is thus declaring a case of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post or EMS items from any Union member countries until 31 March 2020.
  • Honduras: Correspondence of all kinds will not be handled according to the usual delivery times and quality measurement requirements.
  • Jamaica: Implementing a restructured operations programme. This will have an impact on the processing of all inbound and outbound mail, as follows:• Inability to guarantee delivery standards for letter-post, parcel-post, and EMS items, owing to adjusted opening hours of post offices and postal agencies.
  • Germany: In order to limit the spread of the coronavirus and in the interest of the health and safety of Deutsche Post staff, special processes have been put in place for postal items subject to signature upon delivery as from Friday, 13 March 2020. Parcels and registered items that would ordinarily require the addressee’s signature can now be deposited in the addressee’s mailbox or in a secure location on their premises, with signature by the postman/postwoman on their portable device. In cases where items are delivered to the recipient in person, the postman/postwoman will likewise sign on the recipient’s behalf. These measures are aimed at avoiding contact between the recipient and the portable device.
  • Romania: Travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail (letter post, parcels, and EMS). This will have a major impact on operations and, consequently, on quality of service.
  • Cayman Islands: Suspended all international flights arriving in and departing from the jurisdiction, owing to the coronavirus (COVID-19) pandemic. With immediate effect, Cayman Islands Postal Service is unable to accept further inbound mail and will be unable to send outbound mail from 20 March 2020 to 12 April 2020. It is, therefore, declaring a situation of force majeure and ceasing to accept letter-post, parcel-post, and EMS items until sufficient transport capacity becomes available.
  • American Airlines: AA has canceled all passenger flights to Latin America & The Caribbean. That said, we have already put alternatives in place.
  • Colombia: As of Friday, March 20th at 5:00 AM until Monday, March 23rd at 7:00 PM the city of Bogota will be on quarantine and all businesses will be closed including Customs. Flights may arrive but no shipments will be cleared or go out for delivery until Tuesday, March 24thAs of today passenger flights are still permitted to land in Colombia but we expect this to change to cargo aircraft only by early next week.
  • Peru: is also under quarantine. While the airports remain open, only “necessary” shipments are allowed to be cleared.
  • Mexico and Brazil: are still operating as normal. We understand that there is limited uplift in other parts of the country. We have been preparing alternatives in order to meet the demand but we will be subject to space restrictions.

We will share information with you as we receive it, but should you need any further information or assistance, please do not hesitate to contact us.